Policy and Returns

Basic Return and Exchange Policy:

You can return any unused, unwashed or undamaged items purchased from our website up to 30 days from your order date. All returned items must be in their original condition within their respective packaging and tags attached. If you’d like a different item,  please place a new order and we’ll refund your account once we receive your return. We do not refund original shipping and handling charges; the customer is responsible for return shipping charges.

Defective Items: Items that have been purchased through our website and received as defective, meaning items that have a manufacturing error, are eligible for replacement. Defective items must be in unused condition with their respective packaging. Please reach out to our customer service team at sales@pooshi.ca to complete a defective claim request.

We will not honor refunds or returns on naturally damaged product due to pet play.


For packages that have been lost in transit, Pooshi highly suggests first contacting the carrier delivering your package to submit a loss item claim. Please note that transit times can take up to 10 days. 



*Pets should always be under supervision when interacting with any of our products. Damaged items should be removed immediately. Pooshi is not responsibility for any injury or damage that may occur while using our products.